Refund policy

Returns & Refunds Policy

At Gift Memories, each personalised magnet is made specifically for you using the photo and details provided when placing your order.

Personalised Products

Because personalised magnets are made to order, we generally do not accept returns or cancellations for change of mind once production has started.

Please carefully check the photo, spelling, names and any other information you provide before submitting your order.

Damaged or Faulty Items

If your order arrives damaged, defective or has been made incorrectly due to an error on our part, please contact us as soon as possible after receiving your order.

Please provide:

Your order number
A description of the problem
Clear photographs of the item and packaging

We will review the issue and, where appropriate, offer a replacement or refund in accordance with your statutory rights.

Incorrect Information or Photo Supplied by the Customer

We are not responsible for errors caused by information, spelling, names or photographs supplied incorrectly by the customer.

Please check all details carefully before completing your order.

Cancellations

You may contact us to request cancellation as soon as possible after placing your order. If production has not yet started, we may be able to cancel the order and issue a refund.

Once production of a personalised product has started, cancellation may no longer be possible.

Refunds

Where a refund is approved, it will normally be made to the original payment method. Processing times may vary depending on your payment provider.

Nothing in this policy affects your statutory rights under UK consumer law.

If you have any questions about returns, refunds or your order, please contact us through the contact details provided on our website.